Refund policy
We do not require physical returns. If there's an issue with your order, you keep the item — no need to ship anything back.
Eligible for a refund:
- Your order arrived damaged or defective
- You received the wrong item
- Your order is missing an item
- Your order was lost in transit
To make a claim, contact us at girlytrinkets2.0@gmail.com with photos or videos clearly showing the issue.
Lost orders
Canada & USA: if your order hasn't arrived within 30 days of the ship date, contact us for a refund.
International: if your order hasn't arrived within 45 days of the ship date, contact us for a refund.
Delivered but not received
If tracking shows delivered but you haven't received your order, we may ask for a non-delivery certificate from your carrier or local post office before issuing a refund.
Non-returnable / non-refundable
We do not offer refunds on sale items or gift cards.
Refunds
Approved refunds are issued to your original payment method within 10 business days. It may take additional time for your bank or card issuer to post it.
Questions
Reach us anytime at girlytrinkets2.0@gmail.com.